Specialist - Student Accounts

Kilgore, TX
Full Time
Business Office
Entry Level

Position summary:
The Student Accounts Coordinator is responsible for Kilgore College’s student financial accounts and integrating the billing functions with related offices.

Position responsibilities:

  • Maintain billing charge codes in the College ERP (Jenzabar)
  • Review and disburse refunds of student accounts
  • Maintain records on past due accounts sent to collection agency
  • Complete annual 1098-T reporting
  • Trouble-shoot for billing inconsistencies
  • Provide customer support to students
  • Maintain accurate billing and deadline information in catalog, on website, and in registration schedules and calendars
  • Serve as backup for cashier functions
  • Process drops for unpaid student accounts
  • Address and resolve student disputes
  • Place holds on student accounts for unpaid balances
  • Analyze data outputs and work with IT, Jenzabar, and other vendors on discrepancies
  • Address inefficiencies in data and work with Jenzabar, IT, and appropriate vendors to optimize processes and data outputs
  • Other duties as assigned. As part of the Business Office team, the Student Accounts Coordinator will provide assistance to the cashiers and accountants, as well as coordinate with other offices on campus to ensure that all student billing and related functions are handled accurately and in a timely fashion.
  • Serve on various campus committees as requested and appropriate
  • Attend necessary conference and seminars to remain current in the field
Minimum Position Requirements:
  • Associate’s degree in Business or Accounting preferred.
  • Minimum of 2-3 years full-time related work experience, preferably in a similar role
  • Experience with functions in Microsoft Excel
  • Must be able to handle high level of stress
  • Must have excellent written and verbal communication skills
  • Must have excellent organizational and technical skills
  • Must be detail oriented
  • Must be self-motivated and task oriented
Supervisory Responsibilities:
  • 0 Full-Time Direct Reports    0 Part-Time Direct Reports
Physical Demands and Work Environment:
  • Work is normally performed in a typical interior/office and classroom environment.
  • No or very limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds.
  • No or very limited exposure to physical risk.

Safety:
  • Provide resources for safe operation of units. Create and support workplace safety.
     

Benefits and Perks

  • 36-hour work week for a healthy work life balance as well generous paid leave time.
  • Health, life, and income protection insurance are provided.
  • An excellent retirement program through the Teacher Retirement System
  • Full Time employees have free use of the college’s recreational/fitness facilities.
  • Full Time employees are eligible for the Public Student Loan Forgiveness (PLSF) after 10 years of service.
  • Tuition scholarships are for the employee and dependent children. 
  • Compensation for this 12-month position is $37,644

Kilgore College does not participate in the federal Social Security program. 

All full-time positions are located in Kilgore, TX. No fully work from home positions are available at this time. All employees must be available to physically present to work on the Kilgore, TX or Longview, TX Campus. Some Part-Time and Adjunct positions may be offsite but the candidate MUST live in the State of Texas.

Kilgore College is a two-year, comprehensive public community college with a campus in Kilgore and an extension center in Longview, Texas. With approximately 7,000 students, Kilgore College is a student-centered institution characterized by excellence in teaching and quality learning opportunities. Kilgore College is focused on continually improving their students’ holistic experience leading them to success in life while improving access to higher education and partnering with those who advance the vision of a stronger community culturally, socially and economically.

Vision Statement: We commit to be the higher education institution of choice in Northeast Texas.

Positions will remain open until filled. Some Adjunct and Part-Time teaching positions may remain open perpetually as the need for part time instructors fluctuates with student enrollment. Teaching positions will be required to submit official transcripts upon an offer of employment. An offer of employment will be contingent upon passing a background check. Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity within three (3) days of being hired. Failure to submit proof within the required time shall result in immediate employment termination. All position appointments are subject to approval by the college's Board of Trustees.

This description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or with notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions.

Kilgore College is an equal opportunity institution and does not discriminate on the basis of sex, race, color, religion, age, national origin, disability in violation of Section 504 of the Rehabilitation Act or 34 C.F.R. Part 104, veteran’s status or genetic information in its educational programs, employment policies or activities.

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